FAQs
- What payment methods are available?
We accept credit and debit card payments, bank transfers, and payments through platforms such as PayPal and Sinpe Móvil (if applicable in your region).
- Does the jewelry have a guarantee?
Yes. All of our parts come with a 6-month warranty against manufacturing defects. This does not cover damage caused by misuse, impact, or chemical exposure.
- Can I request a custom design?
Of course! We offer personalized jewelry services. Contact us via WhatsApp or our contact form, and we'll guide you through the process.
- What materials do you use in your jewelry?
We work with high-quality gold-plated, 925 silver, stainless steel, and semiprecious stones. Each product's composition is specified in the description.
- What do I do if my order arrives damaged or incomplete?
Contact us within 24 hours of receiving your package, including photos of the product's condition. We'll help you with a replacement or refund, as appropriate.
- ¿Tienen tienda física?
No. We currently operate exclusively online to offer better prices and greater convenience. However, you can view all products in detail and receive personalized support.
- Can I make an exchange or return?
We accept returns within the first 7 days if the product is unused and in perfect condition. Restrictions apply to personalized products.
- How do I contact customer service?
You can contact us directly via WhatsApp or send an email to info@milanjoyeria.com. We respond within 24 hours.
- Do you ship nationwide?
Yes, we ship safely and insured throughout the country. The estimated delivery time is 2 to 5 business days, depending on the area.
Nuestra colección
Nuestras joyas, un regalo ideal
